Support

Help for Food Rush (com.restsim.game). If your question isn’t answered below, email us and we’ll get back to you.

Purchases

I paid but didn’t receive my jewels or bundle

First, fully close and reopen the Game — purchases are delivered when the Game next connects to Google Play. If the items still haven’t arrived, open the Game’s shop and use Restore Purchases. If that doesn’t work, email us with your Google Play order number (it starts with GPA. and is in your purchase confirmation email) and we’ll sort it out.

How do I restore purchases on a new device?

Sign in to the same Google account you bought with, install the Game, then open the shop and tap Restore Purchases. Note that jewel packs are consumable — jewels you already spent do not come back. One-time items such as the Starter Bundle do restore.

How do I get a refund?

Refunds for in-app purchases are handled by Google, not by us. Within 48 hours of purchase you can request one directly at play.google.com/store/account. After 48 hours, email us and we can ask Google to review it, though the final decision is theirs.

My child made purchases I didn’t authorise

Turn on purchase authentication in the Google Play app: Settings → Authentication → Require authentication for purchases → For all purchases. For a refund of purchases already made, use the Google Play refund link above.

Rewarded ads

The ad finished but I didn’t get my jewels

Jewels are awarded only when the ad is watched to the end — closing it early does not count. If you watched the whole ad and still received nothing, check your internet connection and try once more. If it keeps happening, email us.

“No ad available” keeps appearing

Ad availability depends on Google’s ad network and varies by region and time of day. There is no fixed limit on how many ads you can watch in Food Rush; if none are loading, check your connection and try again in a few minutes.

How do I change my advertising consent choice?

Open the Game’s settings menu and use the privacy / consent option. You can also reset or delete your Android advertising ID at Android Settings → Privacy → Ads. See the Privacy Policy for details on what advertising data is collected.

Game progress

Where is my save data stored?

On your device only. There is no account and no server — we never receive your progress. See the Privacy Policy.

I lost my progress after reinstalling

Because saves are local, uninstalling the Game deletes them unless Android’s Auto Backup captured the app in your Google Drive backup. We cannot recover a lost save, as we never held a copy of it.

How do I delete my game data?

Use Reset Save in the Game’s settings menu, or uninstall the Game. Either removes everything the Game stored on your device.

Performance

The Game runs slowly or drains battery

Open the settings menu and lower the graphics quality setting. Closing other apps running in the background also helps on lower-end devices.

Reporting a bug

Email hosmarey@gmail.com with:

• What you were doing when it happened
• What you expected, and what happened instead
• Your device model and Android version
• The app version from the Game’s settings menu
• A screenshot or screen recording, if you have one